BREAKOUT SESSIONS TOPICS (scroll down for descriptions)

Schedule - Saturday, October 31

10:00am - 11:00am

How to Book the Uniglobe Airline contracts

Ensemble Portal & Hotel Program

Magnatech & Farenexus

Sales Skills/Closing The Sale

Amadeus 

Worldia (see description below)

 

11:15am - 12:15pm

How AI helps Travel Advisors Build Trust, Authority & Revenue

Sabre

Uniglobe Host Agency Cruise Program (Ensemble only)

Manulife

Amadeus

Worldia (see description below)

 

3:45pm - 4:45pm 

How AI helps Travel Advisors Build Trust, Authority & Revenue

Sabre

Cruise panel – Luxury Options

Sales Skills/Closing The Sale

Amadeus 

Worldia (see description below)

 

                                       

ALL BREAKOUT DESCRIPTIONS

Worldia

All agency personnel

Speakers: Jonathan Boiria & Gabriel Holton

Session Description

Do you shy away from booking FIT’s?  Worldia has the answer!  Uniglobe has partnered with Worldia and Jonathan Boiria, Head of Source Markets UK, Spain & Canada will join us for the conference weekend to show you what an amazing product they have.  Best news is that it’s easy to use and FREE!

Session 1 - 10am-11am

How to Build an FIT Itinerary in Minutes with Worldia

 

Session 2 - 11:15am-12:15pm

What's New on Worldia? Coaching for Power Users

 

Session 3 - 3:45pm-4:45pm

Your Best-Kept Worldia Secrets: Tips and tricks on how to sell faster with Worldia

 

 

Manulife

All travel advisors

Speaker: Patrick Brousseau

Session Description

Session 2 - 11:15am-12:15pm

Beyond the Basics: Selling Travel Insurance with Confidence

Travel insurance isn't getting easier to sell, but the opportunities have never been greater. This fast-paced workshop will provide a practical refresher on product positioning, objection handling, and sales conversations that resonate with today's travellers. Learn how to move beyond features and pricing to communicate real value, overcome common client hesitations, and improve insurance attachment rates while enhancing the customer experience. Expect real-world examples, interactive discussions, and techniques you can start using immediately.

 

 

Cruise Panel- Luxury Options

All leisure travel advisors

 

PANELISTS

Crystal Cruises - Jordana Botting, Sales Director

Regent Seven Seas - Heath Colliar, Business Development Manager (Canada)

Riverside Luxury Cruises - Peter Ouzounov, Senior Director of Sales, Canada

Silversea - Carolina Suarez, Area Sales Director, Eastern Canada

 

Session Description

Session 3 - 3:45pm-4:45pm

Join 4 luxury cruise brands to discuss topics such as:

·         Booking Trends

·         How to sell a luxury cruise

·         Groups

·         Tips & tricks

·         Q&A

 

Cruise Lines confirmed for the panel:

Crystal Cruises 

Regent Seven Seas  

Riverside Luxury Cruises

Silversea

 

 

How To Book The Uniglobe Airline Contracts

All agency personnel

Speaker - Daryl Herbert

Manager, Agency Support, Uniglobe Travel (Canada)

Session Description

Session 1 - 10am-11am

Struggling to understand all the Uniglobe airline contracts and how to book them, what codes to use and to decipher what commission you will receive.  Join Daryl Herbert form Uniglobe Travel (Canada) to help you navigate our airline contracts and make your day-to-day booking procedure easier.

 

Sabre

Advisors using Sabre

 

Speaker - Eric Levinson, 

Product & Technology Consultant, Sabre

Session Description

Session 2 - 11:15am-12:15pm

Session 3 - 3:45pm-4:45pm

 

This 1-hour Sabre GDS training demo is designed to introduce travel agents to key  Sabre tools and solutions that can help streamline the booking process, enhance customer engagement, and improve agent productivity.

With the transition from Sabre Red 360 Desktop to Sabre Red 360 Web, travel agents need to understand how to navigate and adapt to an evolving booking environment. 

Through live demonstrations of Graphical, Trip Proposal, NDC, and Agency Workspace Light, agents will explore how the modern Sabre environment can support more efficient shopping, booking, content access, itinerary presentation, and day-to-day agency operations.

 

 

Amadeus

Advisors using Amadeus

 

Speaker - Zhanna (Janna) Lazareva,

Sales and Account Executive, Amadeus

Session Description

Session 1 - 10am-11am

Session 2 - 11:15am-12:15pm

The Future of Travel Agencies with AI

Latest Selling Platform Connect Innovations + NDC Update

My Amadeus Services 

 

Setup private sessions and/or meetings with Amadeus for Saturday afternoon - schedule them at the tradeshow booth

 

How AI helps Travel Advisors Build Trust, Authority & Revenue

All attendees

 

Speaker – Ryan McElroy

Session Description

Session 2 - 11:15am-12:15pm

Session 3 - 3:45pm-4:45pm

Artificial intelligence has fundamentally changed the way travellers discover, evaluate, and buy travel. When everyone has access to the same information in seconds, knowledge is no longer enough to stand out. The advisors who will thrive in this new era aren't simply the ones who know the most, they're the ones who can consistently demonstrate their expertise through real experiences, proven outcomes, and the trust they've earned.

In this interactive session, you'll discover how to use AI not as a replacement for your expertise, but as a powerful tool to capture, organize, and amplify the evidence that makes you different. You'll learn practical workflows that transform client experiences, destination knowledge, and everyday interactions into compelling content that builds credibility, strengthens your personal brand, and drives new business.

You'll leave with a clear framework for creating trust at scale, practical AI prompts you can use immediately, and a repeatable system for turning every trip, every client, and every success story into your most valuable marketing asset.

Key Takeaways:

  • Understand why AI is making evidence the new competitive advantage.
  • Learn how to use AI to create content that builds trust and authority.
  • Turn client stories and travel experiences into powerful marketing assets.
  • Build a repeatable Evidence Flywheel that generates visibility, referrals, and revenue.
  • Walk away with practical tools and prompts you can implement the very next day.

Because in the age of AI, the advisors who leave the strongest evidence will build the strongest businesses!

 

Magnatech & Farenexus

Owners & Managers

 

Speakers - Scott Millar
Director, Sales & Strategic Partnerships, Magnatech

Rich Miller - EVP Farenexus Group

 

 

 

Join Us for an Exciting Session: Discover How 1 + 1 Can Equal 3!

Session 1 - 10am-11am

In this presentation, you'll explore how Uniglobe collaborates with our technology partners, Farenexus and Magnatech, to boost your agency's productivity and increase revenue. Experience firsthand how each partner is enhancing their technology to better serve you.

Moreover, you'll observe how they are joining forces to integrate their systems, creating benefits for both your clients and your daily operations.

  • Nexus Profiles = Traveller Profile tool
  • Nexus Wind = Agent-facing booking tool
  • Nexus Kite = Client-facing booking tool
  • Nexus CMT = Airline Commission/Net product compatible with both EDI Fact and NDC
  • Nexus Tab = Business Intelligence
  • Magnatech Safetogo = Duty of Care product

Magnatech MT Workflows = Mid-office file finishing and quality control, plus a tool to assist agents working in the PNR to replace Sabre scripts.

All of these features are accessible through one powerful dashboard for everyone in your agency, including clients and their travellers.

 

Ensemble Portal & Hotel Program

Any Advisors who are part of the Uniglobe/Ensemble program

Speaker - Lee Zanello

Director Member Relations, Ensemble

Session Description

Session 1 - 10am-11am

For all advisors who are part of the Uniglobe/Ensemble program.  Learn the tips and tricks on navigating the Ensemble portal in addition to understanding the Ensemble hotel program and what it has to offer to you and your clients.

 

Uniglobe Host Agency Cruise Program

All agency personnel registered with the Uniglobe Canada Host Agency Program and also an Ensemble Agency

Speaker - Carol Chen

Cruise Administrator, Uniglobe Travel (Canada)

Session Description

Session 2 - 11:15am-12:15pm

Discover how to maximize your cruise earnings by booking through the Uniglobe Canada Host Agency Cruise Program. Learn how to earn enhanced commissions and take advantage of exclusive perks and amenities available through our preferred cruise partners.

This session is open to both current Uniglobe Cruise Program members and advisors interested in joining to unlock greater earning potential and valuable member benefits. 

Your agency must be aligned with Ensemble to participate in this session.

 

How Great Travel Advisors Help Clients Decide

All agency personnel

Speaker: Kelsie Marchetti

Session Description

Session 1 - 10am-11am

Session 3 - 3:45pm-4:45pm

Travellers are surrounded by options, reviews, and advice, yet many still struggle to make a decision. In this interactive session, we'll explore how top-performing advisors move beyond presenting options to provide clarity, confidence, and trusted recommendations.   We'll cover open-ended discovery questions, personalization, overcoming objections, matching travellers with their perfect travel style, and closing conversations with confidence. You'll leave with practical selling techniques and language you can start using with your very next client. 

Back to the basics – this session will cover topics such as:

  • Qualifying the client
  • What questions to ask
  • Overcoming objections
  • Upselling without feeling sales-y
  • Turn post trip memories into repeat business